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POST
/
EVENTS.CUSTOMER.LOYALTY.TIER.DOWNGRADED
{
  "customer": {
    "id": "cust_154FDQKcbzygdo231M62r4CD",
    "name": "Alex Doe",
    "email": null,
    "source_id": "4lx-d03",
    "metadata": {
      "region": "EMEA"
    },
    "object": "customer"
  },
  "campaign": {
    "id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
    "name": "Loyalty programme",
    "campaign_type": "LOYALTY_PROGRAM",
    "type": "AUTO_UPDATE",
    "is_referral_code": false,
    "voucher": {
      "type": "LOYALTY_CARD",
      "loyalty_card": {
        "points": 0
      },
      "redemption": {
        "quantity": null,
        "redeemed_quantity": 0
      },
      "code_config": {
        "length": 8,
        "prefix": "",
        "charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
        "pattern": "########",
        "postfix": ""
      }
    },
    "auto_join": false,
    "join_once": true,
    "active": true,
    "category_id": null,
    "category": null,
    "metadata": {},
    "start_date": null,
    "expiration_date": null,
    "description": null,
    "created_at": "2024-01-18T15:18:38.577Z",
    "updated_at": "2024-03-14T10:01:16.596Z",
    "object": "campaign"
  },
  "loyalty_tier_from": {
    "id": "ltr_0e30613ad01f044517",
    "name": "Loyal Star Platinum",
    "campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
    "metadata": {},
    "created_at": "2024-01-24T08:28:02.240Z",
    "updated_at": "2024-03-14T10:01:17.717Z",
    "earning_rules": {
      "ern_FQxftbKUq9E93k00Z3qkC0sX": {
        "type": "MULTIPLY",
        "multiplier": 1
      }
    },
    "rewards": {},
    "config": {
      "points": {
        "from": 351
      }
    },
    "points": {
      "from": 351
    },
    "object": "loyalty_tier"
  },
  "loyalty_tier_to": {
    "id": "ltr_0e30613ad01f044515",
    "name": "Loyal silver",
    "campaign_id": "camp_AQZ1GLRlbGaC2dETd31VbJQ9",
    "metadata": {},
    "created_at": "2024-01-24T08:28:02.240Z",
    "updated_at": null,
    "earning_rules": {},
    "rewards": {},
    "config": {
      "points": {
        "from": 151,
        "to": 250
      }
    },
    "points": {
      "from": 151,
      "to": 250
    },
    "object": "loyalty_tier"
  },
  "created_at": "2024-03-14T10:08:14.814Z"
}

Response

200 - application/json

Indicates that a customer has entered a lower loyalty tier.

Event data object schema for customer.loyalty.tier.downgraded.

​
customer
object
required

Simplified customer data.

​
campaign
object
required

Simplified campaign data.

​
loyalty_tier_from
object
required

Loyalty tier data.

​
loyalty_tier_to
object
required

Loyalty tier data.

​
created_at
string<date-time>
required

Timestamp representing the date and time when the customer entered a lower loyalty tier.

Example:

"2022-02-25T13:32:08.734Z"

⌘I